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Media Response

It takes years to build a company’s reputation and only a matter of hours to destroy it if an incident is not managed correctly. A company may react very effectively operationally but if internal and external communications are inept the perception can be very different.

In today’s world of citizen-journalism where social media platforms give instantaneous air time to opinions, it is essential to have robust, effective and tested crisis communications plans and company spokespeople trained so they can deliver key messages with the right level of empathy to react in a timely fashion and take control of the media agenda.

Our crisis communications advisors have experience of real life crisis situations and offer expert advice on the development and implementation of resources, plans, exercises and training.


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